Review Monkey is a browser based app that helps businesses and professionals increase their REAL positive online reviews by automating and streamlining the customer feedback process.
Increase your Positive Online Reviews by managing the Customer Feedback Experience
Simple and effective, Review Monkey closes the customer buying experience with a customer service touch. This in turn results in positive reviews and real-time feedback, ramping your online reputation.
Are you doing all you can make your customers or clients happy? Do you actively encourage customers to leave a review? Do you know what your customers really think of you?
There’s more to doing business than just selling a product or service. These days, customer experience and online reputation matter. And it all hinges on how you “close the loop” after you close the sale.
Show your customers you care how it went with Review Monkey. It goes a LONG way!
Review Monkey sends a text or an email to a customer at the close of the customer buying experience, evaluating the customer’s experience. Customers who had a positive experience are encouraged to leave a review and are provided a simple path to do so. Customers who reported a negative experience are directed to leave real-time feedback, giving you the opportunity to turn that customer’s negative experience into a positive experience.
Businesses, organizations, and professionals who have a regular intake of new customers and whose phone numbers / email addresses are collected.
Businesses who service the same clients repeatedly or have a slow intake of new clients.