By: Blair Neher In the past, reputation management hasn’t always had the best “reputation” itself. If you’ve ever heard the terms “public relations” or “crisis control” in relation to a business, you may think of a sleazy team of men in suits covering up shady business practices or even straight out lying to the public in order to […]
By: Blair Neher You’ve earned that 5 star review, now what? Now it’s time to show it off to the world through adding positive reviews to your marketing campaign.
By: Blair Neher Responding to Reviews isn’t Recommended, it’s a Requirement. While it might be daunting, responding to Positive AND Negative reviews is a MUST.
By: Blair Neher You’ve gotten positive feedback, now it’s time to ask for the review. To get results, you need to ask when you are top of mind, and you have to make it easy.
By: Blair Neher Embracing positive feedback can lead to a positive review if handled correctly. Addressing negative feedback can turn into a huge customer service win if dealt with properly. Let’s get into handling customer feedback.
By: Blair Neher It goes a long way to ask a customer, “How did it go?”. It shows you want to know, it shows you care. It’s also a big leap for some business owners who fear asking or exposing themselves to negativity. This is a new world and the customer experience does not end with the sale. Asking for feedback is an absolute must for business owners as well as Step #2 in our Review Management Series.
