Blog

By: Blair Neher

November 8, 2021

Online Reputation Management: Putting the Best Digital Foot Forward

Online Reputation Management is about proactive action, not reactions to disasters

Tags: Online Reputation Management, Online Reviews,

In the past, reputation management hasn’t always had the best “reputation” itself. If you’ve ever heard the terms “public relations” or “crisis control” in relation to a business, you may think of a sleazy team of men in suits covering up shady business practices or even straight out lying to the public in order to […]

Read this Post

By: Blair Neher

September 15, 2021

Review Management 101 Step 6 – Marketing Positive Reviews

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: marketing positive reviews, Online Reviews, Review Management,

You’ve earned that 5 star review, now what? Now it’s time to show it off to the world through adding positive reviews to your marketing campaign.

Read this Post

By: Blair Neher

September 8, 2021

Review Management 101 – Part 5: Respond to all Reviews

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Online Reviews, responding to reviews, Review Management,

Responding to Reviews isn’t Recommended, it’s a Requirement. While it might be daunting, responding to Positive AND Negative reviews is a MUST.

Read this Post

By: Blair Neher

August 13, 2021

Review Management 101 Step 4: Asking for the Review. Do it Fast & Make it Easy.

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Online Reviews, Review Management,

You’ve gotten positive feedback, now it’s time to ask for the review. To get results, you need to ask when you are top of mind, and you have to make it easy.

Read this Post

By: Blair Neher

August 6, 2021

Review Management 101 – Part 3: Handling Feedback: Embrace the Positive, Address the Negative

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Customer Experience, Customer Service, Review Management,

Embracing positive feedback can lead to a positive review if handled correctly. Addressing negative feedback can turn into a huge customer service win if dealt with properly. Let’s get into handling customer feedback.

Read this Post

By: Blair Neher

July 26, 2021

Review Management 101 – Part 2: After the sale – Engaging and Asking for Customer Feedback

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Customer Experience, Customer Feedback, Review Management,

It goes a long way to ask a customer, “How did it go?”. It shows you want to know, it shows you care. It’s also a big leap for some business owners who fear asking or exposing themselves to negativity. This is a new world and the customer experience does not end with the sale. Asking for feedback is an absolute must for business owners as well as Step #2 in our Review Management Series.

Read this Post