Customer Experience

By: Blair Neher

August 6, 2021

Review Management 101 – Part 3: Handling Feedback: Embrace the Positive, Address the Negative

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Customer Experience, Customer Service, Review Management,

Embracing positive feedback can lead to a positive review if handled correctly. Addressing negative feedback can turn into a huge customer service win if dealt with properly. Let’s get into handling customer feedback.

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By: Blair Neher

July 31, 2021

Review Management 101 – Part 1: Providing Amazing Customer Service

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Customer Experience, Customer Service, Review Management,

It goes a long way to ask a customer, “How did it go?”. It shows you want to know, it shows you care. It’s also a big leap for some business owners who fear asking or exposing themselves to negativity. This is a new world and the customer experience does not end with the sale. Asking for feedback is an absolute must for business owners as well as Step #2 in our Review Management Series.

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By: Blair Neher

July 26, 2021

Review Management 101 – Part 2: After the sale – Engaging and Asking for Customer Feedback

Review Management: The Art of Increasing and Maximizing Your Positive Online Reviews

Tags: Customer Experience, Customer Service, Review Management,

If you want 5 star reviews, it all starts with providing 5 star service. The first step in Review Management is providing amazing customer service. Review Management is the process of increasing your positive reviews, and then capitalizing on those reviews to generate new business and traction.

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