Embracing positive feedback can lead to a positive review if handled correctly. Addressing negative feedback can turn into a huge customer service win if dealt with properly. Let’s get into handling customer feedback.
Customer Service
If you want 5 star reviews, it all starts with providing 5 star service. The first step in Review Management is providing amazing customer service. Review Management is the process of increasing your positive reviews, and then capitalizing on those reviews to generate new business and traction.