Review Management

Review Management 101 - Part 2: After the sale - Asking for Customer Feedback

It goes a long way to ask a customer, “How did it go?”. It shows you want to know, it shows you care. It’s also a big leap for some business owners who fear asking or exposing themselves to negativity. This is a new world and the customer experience does not end with the sale. Asking for feedback is an absolute must for business owners as well as Step #2 in our Review Management Series.

Review Management 101 - Part 1: Providing Amazing Customer Service

If you want 5 star reviews, it all starts with providing 5 star service. The first step in Review Management is providing amazing customer service. Review Management is the process of increasing your positive reviews, and then capitalizing on those reviews to generate new business and traction.